UK Mainland Deliveries
All UK mainland deliveries are sent free of charge. Surcharges to apply to Highlands & Offshore locations.
Please use the expedited shipping option if you need your parcel more urgently.
Furniture orders are delivered by courier. We hold all our products in stock,
so there is no waiting for anything..
It is your responsibility to check that the items that you have ordered will
fit into your home prior to delivery. Please allow for the fact that, as most
of our furniture is hand-made, the dimensions specified on the site can vary
by 1-2cm. If your item is large then check that it can pass freely through doors
and corridors and have space to turn.
Northern Ireland and Channel Isles
Non Furniture orders £25. Unfortunately we are unable to ship furniture
and large items to Northern Ireland and the Channel Isles but can make it available
Non Furniture orders £20
Unfortunately we are unable to ship furniture and large items internationally
but can make it available for collection
Accepting your delivery
Please ensure you thoroughly check your items for any damage at the point of
delivery. Once goods are accepted from the courier signed or not signed for
no responsibility can be taken by us for any loss or damage whatsoever. In the
unusual event that your item arrives damaged, please do not accept the delivery
and call us for a replacement. NB: All goods must be signed for by an adult
aged 18 or over on delivery.
We use the online payment gateway SagePay. SagePay has achieved the highest
level of compliance under the Payment Card Industry Data Security Standard (PCI).
SagePay adhere to the most stringent levels of security, ensuring that your
details remain secure throughout the transaction process.
We also accept payment with PayPal
Returns & Exchanges
We hope you are delighted with your order but we do understand that sometimes
you will want to return an item.
Goods must be unused, unopened, in perfect condition (including original packaging)
and remained in a re-sellable condition.
Unfortunately, we are unable to refund the return postage but will refund the
outward bound postage costs to you.
*If you want to return an item of furniture you must notify us within 14 days.
We can organise collection but all costs incurred through shipping are strictly
non-refundable and that the customer bears all return shipping costs. Please
note, this is approximately £40 for a set of drawers and £20 for
Refunds will be processed within 28 days of receiving the goods back from you.
The refund will be made via your original method of payment. When returning
goods on which you have received a discount/special offer that offer/discount
will no longer apply and will be deducted from the original price.
We do our best to ensure that our products are wrapped sufficiently to survive
its journey to you but we do have to rely on third party companies to deliver
your goods to you and breakages unfortunately can happen from time to time.
If you receive a damaged item from us, please accept our apologies for any
inconvenience this may cause you. Please contact us immediately to inform us
quoting your order number and ideally with a photo of the damage. We will organise
a collection and ship a replacement out to you immediately subject to stock